Lawsuit Filed In Essex County Deems Huffman Koos' Refund Policies Illegal

Furniture chain Huffman Koos enforced a return and refund policy that violates the Consumer Fraud Act, says a lawsuit filed recently in Essex County.

Huffman Koos' Furniture Gallery (425 Route 46 in Fairfield)
Photo Credit: *Google Maps (Street View)*

Valerie Musson

01/16/2020 2:13 p.m.

The class-action lawsuit states that HK’s contracts refuse refunds and returns once the merchandise has been delivered or picked up, NJ.com reports.

“Such a policy is contrary to New Jersey regulations, which require a furniture seller to offer a full and prompt refund when furniture is delivered in a damaged condition,” said Joseph A. Osefchen of DeNittis Osefchen Prince, P.C., which filed the suit last Thursday.

These policies are considered unlawful because buyers have a legal right to a refund after receiving damaged furniture, the suit maintains citing law N.J.A.C. 13:45A-5.3(c).

That buyers must be given notice that they are, in fact, entitled to a “full and prompt” refund if damaged goods are delivered, according to the lawsuit.

Huffman Koos has New Jersey stores in Fairfield, Watchung and Freehold.

Click here for the full story from NJ.com.

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